Refund & Cancellation Policy

Customer Satisfaction Commitment

At Hike Web Solutions, our goal is to deliver high-quality digital services that meet client expectations. If any client is dissatisfied with our services, we carefully review the concern and work towards a fair resolution.

Every project includes specific deliverables, timelines, and requirements. Clients are requested to review all project details and service terms carefully before making payment.

Cancellation & Refund Policy

1. Cancellation by Client

• Clients can request cancellation before the project work begins.
• Once the project has started, payments made are generally non-refundable.
• If cancellation occurs after work commencement, the client may be liable for the completed work and project costs incurred.
• No refund will be provided for completed services or delayed cancellation requests made after project delivery.

2. Cancellation by Hike Web Solutions

• Hike Web Solutions reserves the right to cancel a project in case of:
• Violation of agreed terms by the client
• Unavailability of required project information
• Operational or technical limitations
• In such cases, eligible refunds for unused services may be processed accordingly.

Non-Refundable Services

• Domain registration and hosting charges
• Third-party software, plugins, APIs, or licenses
• Priority or urgent delivery fees
• Custom design approval stages already completed
• Digital marketing or advertising spend

Refund Processing

• Approved refunds will be processed through the original payment method.
• Refunds to bank accounts, cards, or payment gateways may take 7–30 business days.
• Processing time depends on banking partners and payment providers.

Dispute Resolution

We always aim to resolve disputes professionally and fairly. Clients are encouraged to contact our support team before initiating any payment dispute or chargeback request.

Contact Information

Our Promise

Hike Web Solutions is committed to maintaining long-term relationships with clients through transparency, trust, and quality service. By using our services, you agree to this Refund & Cancellation Policy.